Terms and Conditions
Ordering From Lilys Perfumery:
Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.
Delivery:
We try to process all orders, where possible, within 48 hours. Whilst most items will be despatched within 2 working days, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World.
Payment:
We accept payment by Cheques (We also accept PayPal, and Sagepay safe online payments that allow you to pay with your credit or debit card.We also accept orders and payment by telephone. Buyers from outside the UK We accept Paypal safe online payments which allow you to pay with your credit/debit card,we also accept Bank transfers from Europe.
Packaging:
At Lilys Perfumery, we want you to receive your purchase in the same great condition it left us. All our fragrances are packed in boxes with loosefill,so your purchase is well protected in transit. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.
Deliveries to UK mainland (inc. Northern Ireland)
For UK mainland deliveries, postage is free. Items mailed within the UK will normally be sent first class delivery and insured for £41.00. Heavier items may be sent by Standard Parcels(insured)/ Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Lilys Perfumery reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
Overseas & non-mainland UK:
For overseas and non-mainland UK deliveries Europe, postage will be charged at £6.99 per order. rest of the worlds postage per order is £ 9.99 per order, Items mailed outside the UK will normally be sent Airmail and insured for £39.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £39.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Lilys Perfumery reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £4.20 extra and is highly recommended.
Please be aware that heavier overseas orders will incur extra costs please contact us to confirm shipping prices
Returns:
If you are not happy with your purchase, please contact us within 7 days to arrange a return. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund return postage costs unless an item is damaged/faulty (Original postage costs are refunded). Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.
Lilys Perfumery are an independant online retailer and are not associated or affiliated with any other company,
Brands and trademarks belong to their respective rights owners and are acknowledged.
Lilys Perfumery
54 Monmouth Rd
North End
Portsmouth
Hampshire
PO2 8BT
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